About Us

The Virtual Hold Users Forum is an online community for users of the virtual queuing technology available from Virtual Hold Technology (VHT) and its business partners. Because the Virtual Hold software resides at the intersection of many contact center technologies, it can be used in many different and powerful ways. This site allows users to see how others have deployed virtual queuing technology, to ask questions, to air issues, and to share suggestions.

Like any online forum, this site is really owned by the people who use it. Although VHT makes its best effort to ensure the quality of posts, VHT is not responsible for the content posted here.

Any opinions, advice, statements, or other information contained in posts are the responsibility of the post's author and are not endorsed by VHT. The views and opinions expressed on www.VirtualHoldForum.com do not necessarily represent those of VHT. By registering on www.VirtualHoldForum.com, you acknowledge that any help or support is not endorsed by VHT. VHT is not responsible for the accuracy of statements posted on www.VirtualHoldForum.com and is not responsible for any adverse outcomes related to the following of advice posted on virtualholdforum.com

By registering on www.VirtualHoldForum.com, you are granting VHT an irrevocable, peretual license to use the articles/messages in any way VHT deems fit, and you agree to indemnify VHT for any claims related to such articles/messages against VHT.

Privacy Policy

Your privacy is important to us. This privacy notice discloses the privacy practices for www.virtualhold.com and applies solely to the information collected by the Virtual Hold Users Forum.

Collected Information
This notice applies to all information collected or submitted on the Virtual Hold Users Forum. We are the sole owners of the information collected on this website, and we will not sell or rent this information or share this information with any third party outside of our organization.

We use return email addresses to answer the email and private messages that we receive; such addresses are not shared with outside parties. Unless you ask us not to, we may contact you via email in the future to tell you about new products/features or changes to this privacy policy.

We may use non-identifying and aggregate information to better design our website and to share with partners. For example, we may tell a partner that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we never disclose anything that could be used to identify those individuals.

If you would like to correct factual errors or if you would like to be removed from our database, please send an email to marketing@virtualhold.com. To protect your privacy and security, we also take reasonable steps to verify your identity before making any corrections.

Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How to Contact Us
If you have any questions about our privacy policies, please email us at marketing@virtualhold.com.