Virtual Hold Users Forum / Virtual Hold / User Voices

Customer Feedback

adrienna — Wed, 07 May 2008 13:42:08 GMT

Ultimately Virtual Hold is all about improving the call center experience for your customers. We are really interested in how your customers perceive the VH solution, so please use this thread to post any feedback you receive from your customers.

Win a VH Care Package

adrienna — Tue, 26 Feb 2008 20:02:16 GMT

This afternoon, some of you may have received an email from the forum that made little to no sense. I would like to personally apologize to you as the email was not intended for distribution in that state. Please accept my apologies. Below is what the email should have said:

Users who post by Monday, March 3 will be entered into a drawing to win a Virtual Hold care package.

Happy posting!

Introduction

Alberto Carvalho — Mon, 14 Apr 2008 10:18:25 GMT

Hello everybody,

My name is Alberto Carvalho and I have just joined this forum, to learn, share and contribute with informations about Virtual Hold.

Regards

Sign up for Response Notifications

adrienna — Wed, 27 Feb 2008 11:40:07 GMT

Did you know that you can sign up to be notified of responses to topics?

To subscribe, click Topic Options at the top right of the topic; this will open a drop-down menu where you can select "Subscribe To Topic." To be notified via email, select "Immediate Notification of New Posts by Email" and click the Subscribe button.

The Topic Options drop-down menu is also where you can email a topic to a colleague. Please note that if the recipient is not registered for the forum, he/she will not be able to see the topic.

To unsubscribe, click on Control Panel and scroll down to Subscriptions; click on Topic Subscriptions to manage your subscriptions.

Please note that each topic aslo has an RSS button that you can use to add the Virtual Hold Users Forum to your RSS reader.

New User Introduction

Chris Romero — Wed, 01 Aug 2007 14:09:22 GMT

Hello to all,

This is a test message to check out access and posting.

Chris

Industry Voices

adrienna — Mon, 18 Feb 2008 10:32:04 GMT

Use this topic to discuss the customer service industry and call center environment. This may relate to Virtual Hold callbacks, but it doesn't have to.

Virtual Hold Customer Conference

adrienna — Tue, 26 Feb 2008 16:18:58 GMT

We're thinking about holding a customer conference where our clients can network with one another, as well as attend sessions related to the VH roadmap, EyeQ, industry trends, etc.

And we want to know what you think! Please respond to the poll about whether you'd attend, and add any comments or suggestions for sessions as a post below.

Thanks!