InstantForum.NET v4.1.4Virtual Hold Users Forumhttp://www.virtualholdforum.com/afrazer@virtualhold.comWed, 23 Jul 2008 19:31:05 GMT20http://www.virtualholdforum.com/Topic96-4-1.aspxBristol (UK) City Council recently [url=http://news.bbc.co.uk/1/hi/england/bristol/7382697.stm]received praise in the press[/url] after implementing the Virtual Hold solution.<br><br>[quote]Mrs Elvins of Bedminster Down contacted the service centre with an enquiry about refuse and recycling. She said: "The system was easy to use and I was called back very quickly."<br><br>Ms Burrows of Eastville called the service centre to order a black box for her recycling. "The call back system was really easy to use and I would use it again," she said. [/quote]Wed, 07 May 2008 13:43:51 GMTadriennahttp://www.virtualholdforum.com/Topic96-4-1.aspxUltimately Virtual Hold is all about improving the call center experience for your customers. We are really interested in how your customers perceive the VH solution, so please use this thread to post any feedback you receive from your customers.Wed, 07 May 2008 13:42:08 GMTadrienna