InstantForum.NET v4.1.4Virtual Hold Users Forumhttp://www.virtualholdforum.com/afrazer@virtualhold.comThu, 29 Jul 2010 14:04:38 GMT20http://www.virtualholdforum.com/Topic157-7-1.aspx[url=http://bit.ly/IaC05]Southwest Airlines recently implemented Virtual Hold[/url], much to the pleasure of its customers. As you can see from the [url=http://twitter.com/#search?q=southwest%20call%20back]tweets about the service[/url] and [url=http://thinkingonthemargin.blogspot.com/2009/05/in-praise-of-southwest-airlines.html]this blog post[/url], customers love not having to wait on hold. <br><br>Some quotes:<br><br>[quote]Rather than having the inconvenience of listening to music while waiting on hold, I was able to hang up, do other things, and wait for them to call me back. Absolutely brilliant! Southwest has certainly earned my future business.[/quote]<br><br>[quote]Southwest Air reservations has a great feature: instead of keeping you on hold, they will call YOU back. A revolution in customer service![/quote]<br><br>[quote]southwest airlines so under-rated. no change fee to change ticket. always friendly. even call you back instead of making you wait on hold,[/quote]<br><br>It's really great to see what a positive impact Virtual Hold has!<br>Fri, 29 May 2009 09:35:18 GMTadrienna