Rather than having the inconvenience of listening to music while waiting on hold, I was able to hang up, do other things, and wait for them to call me back. Absolutely brilliant! Southwest has certainly earned my future business.

Southwest Air reservations has a great feature: instead of keeping you on hold, they will call YOU back. A revolution in customer service!

southwest airlines so under-rated. no change fee to change ticket. always friendly. even call you back instead of making you wait on hold,