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VHT Chief Technology Officer
 
Group: VHT Sales
Last Login: 6/20/2008 8:41:23 AM
Posts: 11,
Visits: 32
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| I'll be the first to admit that we're not perfect. We goof up from time to time. But we take it seriously and truly work hard to correct things as quickly as humanly possible. That includes process change in addition to the service impacting issue at hand. Being here for so many years, it's easy to see that working hard and caring is just a part of our culture. I still try to interview as many candidates as possible for all different positions. It's getting a little difficult these days, but I still ask to be involved whenever possible because I firmly believe that hiring is the most important job of any manager. So one of my favorite interview questions is, "what is your definition of 'doing whatever it takes?'" But just before they blurt out some cliche of an answer, I like to look 'em right in the eyes and say, "...because if your definition and mine are not the same, then it would definitely be a problem." Yes, I want to put them on their heels a little. But it's because I want them to think hard before answering. I expect them to give me some examples and I expect that they tell their stories with a little conviction and passion. You see, I don't think you can teach "do whatever it takes." It's either in your blood or not. You either have a sense of urgency and hustle built into you or not. You either get it, or you don't get it. That sense of responsibility, ownership and accountability are the key things I look for. We can teach telephony, call centers, Windows Server and our software to new hires, but teaching someone to care deeply about the customers who are responsible for our company's existence...I'm not sure that can be done. Or at least I haven't seen anyone get turned around who started out a little lazy...no matter how smart or skilled they are! So because of this, it takes a little time to get our new folks up to speed technically. But with a winning attitude, they'll persevere and they'll come to understand the great intrinsic reward that goes with helping others in need. You need these kinds of rewards when you come to work. Some of you may agree that once you get to a point of financial stability in your life, that working is not all about the paycheck anymore. But rather, it becauses a place where you have the opportunity to reveal your character and fulfill the personal potential you have deep down inside you. This is another one of my mantras: We work a lot in life...so it better be something you like with people you like. Over the years I've seen our people have fun doing whatever it takes in order to help our customers. Your positive reinforcement and recognition is a huge motivator, so thank you for that. Today is our company's 13th anniversary, April 1st. No fooling! So I felt it appropriate to talk about what got us here...our people's commitment to our customers. I hope that you always sense it in your interactions with us.
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