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rolour.garcia
Posted 4/1/2008 1:12:03 PM


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In our environment, on certain busy days, SmartPurge kicks in early so that callers who call in at this time don't get the Virtual Hold offer. We prefer during this time that at least Virtual Hold plays the EWT instead of hold music. We can even customize the message to say "At this time we no longer offer virtual hold due to the number of callbacks. If you choose to wait, the EWT is..." or something like that. At this time, playing a message is not  even possible.

I was told a SmartQSpeak is being developed for  this purpose. That was 3 years ago.

Any chance this feature is coming out soon?

Post #90
adrienna
Posted 5/8/2008 4:46:41 PM
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Due to customer demand, we are changing Smart Purge to announce the EWT before sending to queue in version 7, which is due out late Summer/Fall of 2008. Version 7 will be an exciting release, and we're looking forward to sharing more info about it in the coming months.

***
Adrienna M. Frazer
Virtual Hold Technology
afrazer@virtualhold.com
www.virtualhold.com
Post #98
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