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About the Forum Visit the Official Site Sponsor Links Read a commissioned study conducted by Forrester Consulting: The Total Economic Impact™ of Virtual Hold's Virtual Queuing Solutions ICMI Survey Suggests Virtual Queuing for Contact Centers News Links VHT Installs APWU Health Plan Solution in Record Time Call-Back Software Keeps Virtual Holds Line Busy Six Guidelines for Intelligent Customer Service Countrywide Using VH to Enhance Customer Service Virtual Hold Service Makes It Easier to Reach PECO VH Gives Unitrin Customers an Alternative to Waiting on Hold Read More News